Refund Policy

Refund Policy

Effective date: January 2026
This Refund Policy applies to purchases made from Foundry Collection (“we”, “us”, “our”).

One-of-a-kind pieces: no change-of-mind returns

Because our jewellery is made in one-of-a-kind and limited pieces, we do not offer returns or exchanges for change of mind, including (but not limited to):

  • you change your mind
  • you choose the wrong item
  • you no longer want the item
  • you found the item cheaper elsewhere
  • you ordered the wrong size (unless we have specifically agreed in writing to resize or adjust)

Please choose carefully and read each product description, measurements, materials and care information before purchasing.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

You are entitled to a repair, replacement or refund if a product:

  • has a major fault (for example: it is unsafe, significantly different from the description, or cannot be used for its normal purpose), or
  • is faulty or not as described (depending on the issue, we may offer repair, replacement or refund).

Because many pieces are one-of-a-kind, a replacement may not be possible. If a replacement cannot be provided, we will offer an appropriate remedy under ACL (which may include repair or refund, depending on the circumstances).

What is not considered a fault

The following are not considered faults:

  • normal wear and tear
  • natural changes over time (including patina darkening or surface changes)
  • minor variations in texture, shape, finish or colour that are part of handmade work and the nature of the materials
  • damage caused by improper care, misuse, impact, exposure to chemicals, perfumes, lotions, water, salt water, chlorine, or storage in damp conditions

Damaged in transit

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • your order number
  • clear photos of the item
  • clear photos of the packaging (including the shipping label)

We will assess the claim and provide the appropriate remedy.

Incorrect item received

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange return shipping and send the correct item if available, or provide an appropriate remedy.

How to request a refund or remedy

Email us at [your email] with:

  • your order number
  • a description of the issue
  • photos (and video if helpful)

We will respond within 2–3 business days and confirm the next steps.

Refund processing

If a refund is approved:

  • refunds are issued to the original payment method
  • processing times depend on your bank/payment provider (typically 3–10 business days)

Shipping costs

  • If the item is confirmed to be faulty or not as described under ACL, we will cover reasonable return shipping costs.

  • If the issue is not covered (for example, change of mind), return shipping is not applicable as we do not accept returns.