Refund policy

Refund Policy

Effective date: Febuary 2026
This Refund Policy applies to purchases made from Foundry Collection (“we”, “us”, “our”).

One-of-a-kind pieces: no returns or exchanges

Foundry Collection jewellery is produced in one-of-a-kind and limited pieces. For this reason, we do not accept returns or exchanges for any reason, including change of mind, ordering the wrong item, or choosing the wrong size.

Please read each product description carefully, including materials, measurements, and care instructions, before purchasing. If you have questions, contact us prior to ordering.

Australian Consumer Law (ACL)

Nothing in this policy limits your rights under the Australian Consumer Law.

If your item has a major fault, is not as described, or has another issue covered by ACL, you are entitled to an appropriate remedy, which may include a repair, replacement, or refund depending on the circumstances.

Because many pieces are one-of-a-kind, a replacement may not be possible. Where a replacement cannot be provided, we will offer the appropriate remedy under ACL (which may include repair or refund, depending on the issue).

Important: While we do not accept returns as a standard option, we may require evidence (such as photos/video) and, where necessary, may request the item be made available for inspection to assess the issue and apply the correct ACL remedy. Where inspection is required, we will advise the process and any shipping arrangements in writing.

What is not considered a fault

The following are not faults and do not entitle you to a remedy:

  • normal wear and tear

  • natural changes over time, including patina darkening and surface evolution

  • minor variations in texture, shape, finish, and colour that are inherent to handmade pieces

  • damage caused by improper care, impact, mishandling, or exposure to chemicals, perfumes, lotions, water, salt water, chlorine, or damp storage

Damaged in transit

If your order arrives damaged, contact us within 48 hours of delivery with:

  • your order number

  • clear photos of the item

  • clear photos of the packaging (including the shipping label)

We will assess the claim and provide the appropriate remedy under ACL.

Incorrect item received

If you believe you received the incorrect item, contact us within 7 days of delivery with your order number and photos. We will investigate and provide the appropriate remedy.

How to request a refund or remedy

Email foundrycollection@gmail.com with:

  • your order number

  • a description of the issue

  • photos (and video if helpful)

We aim to respond within 2–3 business days.

Refund processing (if approved)

If a refund is approved under ACL:

  • it will be issued to the original payment method

  • processing times vary by bank/payment provider (typically 3–10 business days)